MMM have organised and managed multilingual call centres for:

• CityRail
• Sydney Water
• NSW Dept of Land and Water Conservation

The multilingual call centre services were hosted at our clients' premises or at call centre locations.  Multilingual call centre is an integral part of a successful communication strategy.  You can provide custom service in other languages and conduct inbound or outbound telephone research with the multilingual call centre.

Our services included:

• Recruitment of multilingual agents
• Training
• Supervision
• Taking inbound calls
• Conducting outbound marketing/interview calls 
• Fulfilment
• Evaluation